Retail lending has increased phenomenally in the commercial banking sector in recent years. As commercial banks shifted their focus from traditional need-based lending to a broad-based portfolio, retail lending became a mainstream business. There has been a rapid growth in consumer loans, housing loans, credit cards and personal loans (including credit cards) in urban and metropolitan areas.

Most banks engage debt recovery agents for collection of their dues to avoid rising NPAs. Taking into account the job profile of Debt Collection/Recovery Agents, this courseware has been developed. This book contains knowledge inputs on the collection/recovery function including basic information and principles underlying credit collection, procedures involved in the collection function, codes to be adopted by recovery agents etc. with valuable tips, techniques, illustrative real-world examples, and best practices on the issue. 

The book is useful to students and bankers alike